质保与 售后支持

Warranty & After-sales Support

帮助采购客户在下单前确认质保边界、配件支持和售后沟通方式。

A buyer-facing summary for warranty scope, spare parts support and after-sales communication before placing an order.

售后支持范围

Support Scope

功能咨询

Function Guidance

协助确认密码、指纹、应急钥匙、低电量提醒等功能使用方式。

Guidance for keypad, fingerprint, emergency key, low-battery warning and related functions.

配件与资料

Spare Parts & Documents

根据订单方案沟通说明书、包装资料、配件和售后备件。

Manuals, packaging documents, accessories and spare parts can be discussed by order plan.

订单级质保

Order-based Warranty

不同型号、数量和定制要求可能对应不同售后条款，建议在 PI 前确认。

Warranty terms may vary by model, quantity and customization. Confirm them before PI approval.

建议客户保留的信息

Information Buyers Should Keep

  • 订单号、型号和采购数量
  • Order number, model and quantity
  • 产品照片、问题视频和批次信息
  • Product photos, issue videos and batch information
  • 购买时间、收货时间和使用场景
  • Purchase date, delivery date and usage scenario
  • 避免自行拆改核心锁体和电子模块
  • Avoid unauthorized disassembly of lock body and electronic modules
  • 长期存放请定期检查电池状态
  • Check battery condition regularly during long-term storage
  • 售后沟通请附上清晰问题描述
  • Include a clear issue description for after-sales communication

需要售后或质保说明？

Need Warranty Details?

请提供型号、订单信息和问题描述，我们将协助确认处理方案。

Please provide model, order information and issue description so we can help confirm a solution.

联系售后Contact Support
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